Be sure to select the folder from local storage you want to play. then select the dotted lined rectangular box, then press OK to the green check mark.

Note* Have only 1 USB drive in the unit for the Hard Power On/Off AutoStart to work.

Unable to build and save media library "error message"

Some screens have a PIP feature. This will not be useful because our screens have only one input source. The PIP will be blank.

1. Press sixth button once.
2. "PIP" menu will show in center of screen.
3. "PIP Mode" will be highlighted.
4. Press 4th button to turn "PIP" off.

Splendid demo is not needed and appears if you press the wrong buttons. Here is how to turn it off.

1. Press Menu (4th button) over.
2. Screen Menu will appear in center of screen.
3. Press Down button (5th button). Go down to "System Setup".
4. Press 4th button (Menu) Splendid demo mode will be highlighted.
5. Press 4th button again to turn splendid demo mode off.

There is no direct volume control on the media player remote.

Here are some instructions for turning the volume up and down on the screen. Using the buttons on the bottom of the screen:

1. Press the 4th button from the right. This is the menu button. You will see the main screen menu pop up as a small box in the middle.
2.  You will see the two columns on the menu. Using the 3rd button from the right. Scroll down to "Sound".
3.  Press the 4th button (Menu button). You will see volume highlighted. Press the Menu button one more time.
4. You can now use the third button or the fifth button to turn the volume up or down.

The WD TV Live App for the iPhone / Android will let you adjust the volume. FREE!

Android App

iPhone App

1. You can put them on a USB drive, then plug that into the frame.
2. You can stream them from a local computer to the frame.
3. You can stream them from the internet to the frame using Flickr or Picasa

You must be connected to the internet via a router to use Flickr or Picasa.

WiFi Remote control App for iPhone,iPad?

Android App

iPhone App

What size pictures and video can I use?

Our photo frames can now handle image sizes up to 15 mega pixel , that's 3120 x 2840 for short periods of time before frame will freeze or reboot in slideshow mode. This is normal operation. Buffer size is limited. If you want the frame to run reliably without freezing often please use these recommended settings: USB models: A picture size of 1920 x 1080 is recommended. Set .jpg pictures to a standard baseline format with a quality setting of 12 or highest. No compression. Use RGB color only. 72dpi. Square Pixel setting.  Set video to HD quality 1280x720 or 1920x1080 MPEG 4 or DIVX to show best on the HD 1080p models.

I have a Transcend USB.

Transcend USB drives have a program on them that will conflict with our frames. Format the drive before using. (FAT32).

You may be on screen saver or power saver mode. Turn screen saver off in this case under settings menu.

Next try to turn frame off then on
again using the power button on the WD remote. Hold the power button down for 7 seconds to hard boot the media board. Set Screen To HDMI 1 if main menu does not show after 2 minutes.

Note* Have only 1 USB drive in the unit for the Hard Power On/Off AutoStart to work.

1. Plug in a USB drive into the side or back of frame. It should contain the media you want to play.
2. Go to the operations menu under setting menu.
3. Select auto play video or photo/music.
4. Select local drive
5. Select your USB drive
6. Select the folder that contains your video or photos
7. Select dotted rectangular box
8. Press ok on the green check mark
9. Turn main power off , then on again to test auto start

don't press any buttons when auto starting or you will interrupt the process.

My frame looks damaged.

We do make and assemble them by hand. You may see minor scratches in the paint finish. Strips of silver metal will show in the front on certain models. This is normal. If the metal is bent or separated, or if your screen is cracked please call us so we can make a shipping insurance claim.
Phone: 615-866-9825

Where is my internal memory?

Did you order internal memory? If so, it is found behind a small door in the back of your frame. Remove the small back panel to get to it. The panel has reusable sticky tabs. Pull hard to remove panel. The Internal Memory is a USB plugged into the side of the Media board. Use your remote to transfer files from the outside port to the inside USB drive if needed.

I have a USB drive that does not work.

Format your USB drive before using it or if having media problems. If it has hidden files or programs on it, it may not work. Use .jpg, .mp3, or , mp4, .avi files only.
Do Not Use Sandisk or Transcend USB or SD drives Try to format it using FAT 32. If it is SanDisk brand stop using it and buy a different brand. SanDisk USB drives do not work in our frames. They contain a built in program that conflicts with our frames.

What is the range of your WiFi models?

25 feet. If you have a greater distance we suggest using a WiFi signal booster.

Can i use special file names?

NO: Use letters and numbers only. No extra periods or dollar signs. This will confuse our digital frames.
Example: 17.5.jpg is wrong. try 17b.jpg

Do you sell smaller or larger frames?

The 22 inch screen size is our smallest and the 42 inch digital frame is now our largest. If you need smaller digital frames please visit our affiliate partner.
[Ebay smaller digital frames] | Smaller frames on Amazon Link: Good deals on smaller frames

Gloss black is our only color. If you need a different color you may want to purchase a wooden picture frame overlay. Click on overlay link to the left. If you need a special color wood please send us a sample and we will try to match.
Allow 1-2 weeks.

Send to:
Bigeframe,
2335 Murfreesboro Pike .
Nashville, TN 37217

email: sample@bigeframe.com

Is there a way to secure my frame to the wall?

Frames come with a flat track wall hanging mount. If you need more security: Ask for some tracking clips when you order. This is a popular option. Use these clips to attach your frame to the wall more securely. Screw clips into the frame tracking.
Then screw the clips to the wall passing through the eye of the clip. Helps deter theft. Good for earthquakes.
Image to the right shows example of how the clips look attached to back of frame.

Be sure to allow access to the back door of the frame. Sometimes you may need to format the inside USB drive if you have one.

Can you make a custom enclosure?

No. You may want to hire a contractor in your area and give them your project details. Go to our video page to the left for the dimensions of our digital frames.

Be sure to allow access to the back door of the frame. Sometimes you may need to format the inside USB drive if you have one.

Is there a warranty?

Yes, a standard 1 year warranty is included on our basic frames with an option to upgrade for a total 3 Year Limited Warranty. The LCD's we use are new. They have a good back light usage rating listed at 3 years of daily use. During the warranty period you pay only the cost of shipping during any parts failure. We cover parts and labor. After warranty repair is available for a fee, plus parts, labor, and shipping charges.
You can view our standard warranty here. [warranty PDF] .

Is there a satisfaction guarantee? Yes. You can view our guarantee here. [warranty PDF] .

Can you modify your frames?

Yes, we can make minor changes. Please call with your request and we'll let you know. some requests include longer power cords and extra hanging clips for security. Visit the Accessories page to the left for some ideas.

Is PowerPoint supported?

Our digital frames will not run PowerPoint directly. You will need to create separate images or a video of your presentation. If your PowerPoint presentation is made of slides only, you can use PowerPoint to export the slides into .jpg images. Put the images onto a USB then into the digital picture frame. If your PowerPoint presentation contains animations and other timed effects, then you can preserve the presentation by changing it into a video.
This third party program can do it (Click Here!).
Once you have the video saved as an Mpeg4 then you can play it on our frames.

What type of USB drive is recommended?

HD models will work with USB flash drives.
Kingston, HP, or PNY is recommended.

What temperature range is safe for the frame?

Try to keep digital frame indoors. A temperature between 32 and 124 degrees F. is safe. Other temperatures will harm your frame.

Can i drill a mounting hole into the frame.

No. This will cause harm to the frame. Please ask us to do it before we ship your frame. Frames are made and constructed in Nashville. If you drill anything into the frame your warranty will be void. Metal shavings will cause problems and vibrations will dislodge solder points inside of frame.

Frame is hard to turn on.

Be patient once power is applied allow 2 minutes for boot up before menu shows.

You may be holding the soft power button too long. Press and let go quickly otherwise the Logo will flash and the screen will turn back off. Try Again!

Do your frames come with stands?

No, unless we are running a special. If you need a simple table stand you may want to order our metal foot stand. Most of our frames will sit flat on a table by themselves. we do include rubber bumpers that you can apply to the bottom of the smaller frames. Each frame will come with a flat wall hanging bracket and drywall screws.

Follow these care suggestions to help your frame last longer:

• Handle with care | Frames have sharp corners. Please be careful.
• Use frame indoors only
• Hold frame securely while hanging or moving. Test for proper placement before you let go.
• Take care when inserting USB | Do not bend the port.
• Keep away from heat sources | Keep out of direct sunlight
• Keep away from small children
• Turn completely off when leaving for vacation
• Go to main menu before taking out  USB drives
• Hang frame securely | Hold back and front of frame together when moving
• Use a surge protector if you have power issues
• Keep frame grounded. Do not remove ground plug.
• Keep away from water sources | Keep away from humid areas
• Keep remote control in a safe place
• Wash screen with mild window cleaner
• Turn screen off at night when not in use | Unplug frames during bad weather

• Do not carry frame while the power is on.
• Certain images may cause seizures. Use with caution.
• Frames are not built for heavy traveling. Traveling will increase your risk of damage to the frame.
• If you need to travel with the frame please use a good travel case.