If you cannot find an answer to your question on this page please send us an email:

Email questions to question@bigeframe.com

and we'll try to respond back with an answer within 24 hours.

Press the output button on your remote control while the error message is displayed. Make sure you are pointing the remote towards the IR slot next to the memory card slot area.

Screen should flash and change to the appropriate blue screen.

If you are not getting any response with the remote control, you may need to change the battery in the remote.

This message indicates that the small mother board is not receiving any power.

The power board needs to be repaired.

click here to learn more:

www.bigeframe.com/repair.htm

Press the output button on your remote control. Make sure you are pointing the remote towards the IR slot next to the memory card slot area.

Screen should flash and change to the appropriate blue screen.

If you are not getting any response with the remote control, you may need to change the battery in the remote.

Make sure you have only images with the .jpg extension on your memory card.

.mp3 and .mpg extensions are also fine.

any other files may cause problems. Try to resize your images to 1280x1024.

keep images in folders of no more than 255 images per folder.

Name your images and folders with only letters and numbers. no special characters or letters.

Images will play in alphabetical order.

Do you want your images to show full screen with no border?

Try to resize your images to 1280x1024. for best performance.

Once an image this size is displayed on your screen press the auto adjust button on your frame.

This button is the furthest button away from the power light on your frame. Sometimes it will have to be pressed twice to activate.

Image should fill the screen without the border.

This is normal do to the nature of the widescreen and the hardware used inside.

There is a way to make your images appear normal by following the instruction below.

Your images will need to be pre-shrunk before hand. The screen stretches a standard 1280x1024 image by 20%.

If you squeeze your image by 20% then play it on our widescreen, it will appear normal and proportional.

The size of the image must remain 1280x1024 while the inner picture is squeezed.

here is how to do it:

• open a good graphics program like Photoshop.
• create a new blank image set at 1280 x 1024. 72dpi and square.
• open one of your original images
• copy it and past it into the new blank image you created
• change the width of the pasted image to 80%
• save this change and deselect the image.
• reselect the same image then shrink the entire image to fit the 1280 x 1024 window. make sure you maintain the aspect ratio for this last step.
• then re-save your newly adjusted image.

it is recommended that you back up your original images in case you need them for something else.

If this is complicated for you please use our photo resizing service located here. ( Click here ) we'll do all the work for you.

640 x 480 is the mode the LCD screen defaults to in order to sync with our motherboard inside.

This is because the hardware also plays video. The LCD screen is trying to find a close match to the lines of resolution found in a standard video signal.

Most people love the way our Bigeframe looks. The graphics are a little like looking at a new LCD television output. A little fuzzy when you're up close but great looking as you step back.

Compared to a standard computer LCD output, our Bigeframe is less sharp.

My frame will freeze when I press the "Volume minus" button.

This is a known issue.

You will have to power the frame off then back on again using the main power button to reset your frame if it becomes frozen.

Please press "Volume plus" first to access the volume control. Then Press plus or minus to reach the desired volume.

The" Input not supported" error message does not go away after pressing the Output button.

This happens if you set you screen to PAL.

You must set it to NTSC. This is hard to do because the menu is hidden behind the black screen that you see.

Follow these instructions below to fix.

Take out your memory card first.

1. Make sure your remote is pointed towards your memory card slots. This is where the IR is located. It must be about six inches away for good results.
2. Power down your frame using the main power button on the side.
3. Power on your frame using the main power button on the side.

Using your remote: After the "Input not supported" message shows:

1. Press the (Setup) button 1 time
2. Press the (down arrow) 3 times
3. Press (Enter) 2 times
4. Press (Right arrow) 1 time
5. Press the (up arrow) 1 time
6. Press (Enter) 1 time
7. Press the (Setup) button 1 time
8. Power down your frame using the main power button on the side.
9. Power on your frame using the main power button on the side.
10. If your screen is not the standard blue screen then press the (output) button once on your remote.

Under the preferences menu you have an option to set your frame to PAL output.

Do Not DO This.
it must be NTSC only.

If you restart your frame, it will stay black and show a message "input not supported"

Your remote control will seem as if it is not working.

normally the output button will reset to the proper output if pressed. In this case you have to access the preference menu to change the setting.

refer to the box to the right for more instruction. >