Digital picture frame questions and answers

Questions and Answers below
Click here to watch our "How to" videos using YouTube.	Click here to get help with more technical issues.

What to look for: When looking for a digital frame, you want to ask yourself a few questions. What am I going to use the frame for? What size screen do I need? Do I want to show only images? Am I going to ever show video or sound? Other things to keep in mind: How far does the frame sit off the wall? Does it come with a warranty? All Bigeframe standard models play slideshow images as well as video and sound. Our standard metal LCD frames come in six screen sizes. 19,20, 22, 24, 32, and 42inch. Our Standard digital photo frames are now only 1.8 inches from back to front. They are the thinnest you can find. Our newest 42 inch screen measures only 1.8 inches from back to front. You also want the frame to have good viewing angles, show a bright picture, and be lightweight. Our frames are the best in the industry in all these categories.
How Bigeframe works: No extra parts to confuse you. Just what you need to show off your best pictures. This allows the unit to turn on quickly unlike most computers where you have to wait longer periods. A standard Bigeframe™ starts up and begins showing pictures in under 10 seconds. The image quality is great. The units are built for images and video. Images with text also looks good and is readable. Small image sizes load up quickly, while larger images may take a little more time. All frames come ready to work out of the box. Hang the frame up and plug it in. All models can also play mp3 sound files. You can play a background sound file while your slide show is running.
Do you have the right stuff: Make sure you're using .jpg digital pictures. If they are not, you may have to edit and save them again using a PC before the frame can work. You may need a USB memory flash drive. Our digital frames are now designed to work with USB drives only.
Do the frames play video and images back to back? The 480i frames can do this. but the 1080p HD frames cannot. You have to choose either photo slideshow or play videos. There is background mp3 audio playback during photo slideshow for both types.
Do the frames auto start when powered on? Yes, the 19,20,22, and 24 inch 480i series will auto start. The 24, 32 , and 42 inch 1080p screens will not. you will have to press the power button on the remote to power it back on after shutdown.
Is PowerPoint supported? Our digital frames will not run PowerPoint directly. You will need to create separate images or a video of your presentation. If your PowerPoint presentation is made of slides only, you can use PowerPoint to export the slides into .jpg images. Put the images onto a memory card then into the digital picture frame. If your PowerPoint presentation contains animations and other timed effects, then you can preserve the presentation by changing it into a video. This third party program can do it (Click Here!). Once you have the video saved as an Mpeg4 then you can play it on our frames.
Can you modify your frames? Yes, we can make minor changes. Please call with your request and we'll let you know. some requests include longer power cords and extra hanging clips for security. Visit the Accessories page for some ideas.
Can I use iPhoto to save my images? No, Our frames will not show your pictures if you are using iPhoto from Apple. Images must be saved to a USB drive using a Windows PC for best results. Macs will place hidden files onto the USB drive causing our hardware not to work. go here to learn how to search for and delete hidden files using your Mac.
Can you make a custom enclosure? No, You may want to hire a contractor in your area and give them your project details. Go to our specs page for the dimensions of our digital frames.
Is there a warranty? Yes, a standard 1 year warranty is included on our basic frames with an option to upgrade for a total 3 Year Limited Warranty. The LCD's used have a 20,000+ hour back light usage rating. That is over 3 years of daily use. During the warranty period you pay only the cost of shipping during any parts failure. After warranty repair is available for a fee plus parts and shipping charges. You can view our standard warranty here. [warranty ] .
Is there a satisfaction guarantee? Yes, if you are not satisfied with your frame you may return it for a refund or exchange within 5 days of receiving frame. Please call or email first for diagnosis. This offer is only valid if the unit is returned in perfect like new condition within 5 days of delivery date. All returns up to 10 days after this period are subject to an 18% restocking fee. All sales are final after 15 days. Certain modifications fees, shipping costs, and accessories will not be refunded. These exceptions include engraved plaques, all shipping costs, and custom work. Please allow up to 3 weeks for a return check to be sent. If you send in a screen for repair or return please package well. Place cord behind screen to prevent scratches. Double box frame and put insurance on the package.	Return Address: Attn: Returns Bigeframe 2335 Murfreesboro Pike Nashville, TN 37217

How does the 19 inch screen compare to a standard 8x10 photo? Our screens are much larger than the 8x10 photo. Look at the graphic to the right to illustrate. What type of memory card is recommended? No memory cards are supported with our basic units unless you order a modification. All models will work with USB flash drives. If you need your frame to work with a memory card please go to the accessories page for pricing and options.


What size pictures and video can I use? Our photo frames can now handle image sizes up to 15 mega pixel , that's 3120 x 2840 for short periods of time before frame will freeze. This is normal operation. Buffer size is limited. If you want the frame to run continuously without freezing please use these recommended settings: 480i models: A picture size of 1920 x 1080 is recommended on the latest 480i models. Set .jpg pictures to a standard baseline format with a quality setting of 12. Use RGB color only. 72dpi. Videos in 640x480 MPEG 4 format work the best at high quality. HD Models: Set your images to 1920x1080 72dpi. Set videos to HD quality 1280x720 or 1440x1080 to show best on the 1080p models.
Do you sell smaller or larger frames? The 19 inch screen size is our smallest and the 42 inch digital frame is our largest. If you need smaller digital frames please visit our affiliate partner. [Click here for smaller digital frames]
What color frames do you have? These are the two frame colors that we offer. Brushed silver and gloss black. Click on the image below to enlarge. The 42" model comes in black only. Silver is limited please call first.
Is there a way to secure my frame to the wall? Ask for some tracking clips when you order. free no charge This is a popular option. Use these clips to attach your frame to the wall more securely. Screw clips into the frame tracking. Then screw the clips to the wall passing through the eye of the clip. Helps deter theft. Image to the right shows example of how the clips look attached to back of frame.
Have a Question. Do you have a question? Email questions to question@bigeframe.com
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