Digital picture frame questions and answers

Questions and Answers below
Click here to watch our "How to" videos using YouTube.	Click here to get help with more technical issues.

What to look for: When looking for a digital frame, you want to ask yourself a few questions. What am I going to use the frame for? What size screen do I need? Do I want to show only images? Am I going to ever show video or sound? Other things to keep in mind: How far does the frame sit off the wall? Does it come with a warranty? All Bigeframe standard models play slideshow images as well as video and sound. Our standard metal LCD frames come in six screen sizes. 19,20, 22, 24, 32, and 42inch. Our Standard digital photo frames are now only 1.8 inches from back to front. They are the thinnest you can find. Our newest 42 inch screen measures only 1.8 inches from back to front. You also want the frame to have good viewing angles, show a bright picture, and be light weight. Our frames are the best in the industry in all these categories.
How Bigeframe works: No extra parts to confuse you. Just what you need to show off your best pictures. This allows the unit to turn on quickly unlike most computers where you have to wait longer periods. A standard Bigeframe™ starts up and begins showing pictures in under 10 seconds. The image quality is great. The units are built for images and video. Images with text also looks good and is readable. Small image sizes load up quickly, while larger images may take a little more time. All frames come ready to work out of the box. Hang the frame up and plug it in. All 4 models can also play mp3 sound files. You can play a background sound file while your slide show is running.
Do you have the right stuff: Make sure you're using .jpg digital pictures. If they are not, you may have to edit and save them again using a PC before the frame can work. Also, you may need a USB memory card reader to transfer your pictures onto a compatible memory card if you are using another type of card like XD, or Memory Stick Pro. Our digital frames are designed to work with Compact Flash and Secure Digital only. The 1080p models will read from USB memory stick.
Do the frames play video and images back to back? Yes, the 480i models will play video and image files back to back. The USB 1080p series will not. You have to choose either photo slideshow or play videos. There is background mp3 audio playback for both series.
Do the frames auto start when powered on? Yes, the 19,20,22, and 24 inch 480i series will auto start. The 24 inch, 32 inch, and 42 inch 1080p screens will not. you will have to press the power button on the remote to power it back on after shutdown.
Is PowerPoint supported? Our digital frames will not run PowerPoint directly. You will need to create separate images or a video of your presentation. If your PowerPoint presentation is made of slides only, you can use PowerPoint to export the slides into .jpg images. Put the images onto a memory card then into the digital picture frame. If your PowerPoint presentation contains animations and other timed effects, then you can preserve the presentation by changing it into a video.
Can you modify your frames? Yes, we can make minor changes. Please call with your request and we'll let you know. some requests include longer power cords and extra hanging clips for security.
Can I use iPhoto to save my images? No, Our frames will not show your pictures if you are using iPhoto from Apple. Images must be saved to a memory card using a Windows PC for best results. Macs will place hidden files onto the memory cards causing our hardware not to work. go here to learn how to search for and delete hidden files using your Mac.
Can you make a custom enclosure? No, You may want to hire a contractor in your area and give them your project details. Go to our specs page for the dimensions of our digital frames.
Is there a warranty? Yes, a standard 1 year warranty is included on our basic frames with an option to upgrade for a total 3 Year Limited Warranty. The LCD's used have a 20,000+ hour back light usage rating. That is over 3 years of daily use. During the warranty period you pay only the cost of shipping during any parts failure. You can view our standard warranty here. [ warranty ] .
Is there a satisfaction guarantee? Yes, If you are not satisfied with your frame for any reason you may return it for a refund or exchange. This offer is only valid if the unit is returned in perfect like new condition and post marked within 3 days of the delivery date. All returns are subject to an 18% restocking fee after this period. Shipping costs will not be refunded. No returns accepted after 15 days of receipt of product. Please allow up to 3-5 weeks for a return check to be sent. If you send in a screen for repair or return please package well. Place cord behind screen to prevent scratches. Double box frame and insure the package.	Return Address: Attn: Returns Bigeframe 2335 Murfreesboro Pike Nashville, TN 37217
What is the difference between a standard screen and your widescreen? On our widescreen your images will appear stretched. The advantage of this screen is that it is larger than the others. This makes it more useful for digital signage. not so great for family photos. Your images will look fatter than normal. The fix for this is to reduce the original image width by about 20%. The widescreen then will stretch it to normal when displayed. Learn how to do this on the help portion of our site. (Click here).
How does the 19 inch screen compare to a standard 8x10 photo? Our screens are much larger than the 8x10 photo. Look at the graphic to the right to illustrate.
Do your frames play the new HC SD memory cards? Memory cards that have the HC logo are not supported and will not work in our digital frames. The largest capacity SD card that our frames can handle is the 2gb SD card. The compact flash 32gb is the largest capacity supported currently.
What type of memory card is recommended? Compact flash is recommended. Our frames will also read from Secure Digital cards. The memory card images are shown below to compare. You will need a USB multi card reader/writer to transfer images from one card to another using a computer. USB memory stick is supported on the new 1080p models.
What size pictures and video can I use? Our photo frames can handle image sizes up to 6 mega pixel , that's 3120 x 2840. A picture size of 1280 x 1024 is recommended on the latest 480i models. Set .jpg pictures to a standard baseline format with a quality setting of 10. Use RGB color only. Videos in 640x480 MPEG 2 format work the best at high quality. Set your images to 1920x1080 and videos to HD quality 1280x720 or 1440x1080 to show best on the 1080p models.
Do you sell smaller or larger frames? The 19 inch screen size is our smallest and the 32 inch digital frame is our largest. If you need smaller digital frames please visit our affiliate partner. [Click here for smaller digital frames]
What color frames do you have? These are the two frame colors that we offer. Brushed silver and gloss black. Click on the image below to enlarge.
Is there a way to secure my frame to the wall? Ask for some tracking clips when you order. free no charge This is a popular option. Use these clips to attach your frame to the wall more securely. Screw clips into the frame tracking. Then screw the clips to the wall. Helps deter theft.
Have a Question. Do you have a question? Email questions to question@bigeframe.com
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