If your bigeframe has stopped working and the error message on the screen reads "No Signal" then you must return it for repair.

Below is a short description of the problem and a way to fix it if you know what you are doing.

The main problem:

A small power board on the inside of your frame is used to supply the Memory Reader Board with 5 volts of power. The capacitor on this board were older then we were aware of and have dried out. They act as little batteries and send energy when needed to the Reader board. Some 2006 and some early 2007 units have been showing signs of this problem.

The solution:

There are 2 ways to get your frame working.

1. This small power board needs to be replaced to fix the problem.

2. 5 volts can be drawn from the main power board that powers the LCD Panel and then sent to the Reader board.

If your frame is under warranty please send it back for repair. If your warranty period has expired then feel free to fix it yourself or send it in and we will repair it for a small fee that covers parts and labor. shipping is not covered.

Recommended tools needed for repair:

Repair images and instruction below. Click here for a video of the repair. Save to your computer first then open. Video size is large and may take some time to download on a slow connection. Uses Windows media player. 50MB Video starts off showing the repair for the 19 inch model and then finishes with the 20 inch model example.

This instruction is for our 19 and 20 inch standard models. The 15 inch model must have a separate 5 volt board to operate properly. we can send you a 5 volt board if you need one. please call and request this if you are trying to repair a 15 inch model.

  1. take care of your frame and lay it upside down on a clean surface.
  2. unplug the frame
  3. take off the back panel by un-screwing the 8 screws that are holding the corner braces together
  4. use your pliers to pull on the backing while you separate the sides from the frame.
  5. do not pull too hard on the sides. just enough to slip out the back panel. if you pull too much on the sides you may cause alignment problems.
  6. strip the ends from your 6 inch wire.
  7. cut and strip the green wire on the 19 inch model cover the extra end
  8. coat your wire or wires with flux then coat with solder using your solder iron
  9. solder the wire to the main power board on the 20 inch model. Pin number 5 from the bottom up. (See picture below.)
  10. solder the wire to the 5 volt wire on the 19 inch model. This wire is green usually. check the image below to see if your wires look the same as the picture below. if not you may need to use a voltage meter to get the correct wire. It must be 5 volts. You will need to turn the frame on to check this. The video from above shows us cutting the red wire because it was a different power board. The picture below is from our later models.
  11. solder the other end to the solder point on the Memory reader board. (See picture below.)
  12. tape down your wire if it is loose
  13. put on the shrink tubing or electrical tape if the wire is exposed on the 19 inch repair.
  14. be sure to take all your tools and extra solder out of the frame before testing.
  15. plug in the frame to test. make sure to cover all exposed wires and keep hands away from the electronics on the inside or you may receive a shock.
  16. look at the screen and see if it is blue or says "input not supported". if so, you have successfully fixed the frame. if not you may need to review the steps above or take a look at the video and see what you may have done wrong.
  17. if your frame says "input not supported" you will have to use your remote and press the output button to get to the blue screen.
  18. unplug the frame before you put the back panel on.
  19. put the back panel on by inserting it into the tracks you may need to use your pliers to do this right. pull on the sides a little to get the back in.
  20. once the back panel is in the tracks or close you should clamp the corners together and then screw in the corner braces.
  21. plug in and test your frame one more time before finishing.

 

19 inch main power board 20 inch main power board Memory reader board
19 inch power board 20 inch power board 19 inch power board
solder this wire to the memory reader board. it will need to be cut first and extended to reach. if your wires do not look like this you will have to find a 5 volt wire using a volt meter. sometimes the board will have a written description next to the wires listing their voltages. make sure you cover the extra end of the wire with tape after cutting. if you are repairing a 20 inch model then solder this point to the memory reader board. from the main LCD power board to this board is where you need to solder.

 

if you need more help please email joe @ bigefame . com

or call 1-615-361-6627

Good Luck.