Return Policy

Tech Help: Call 615-750-5972

Does your digital picture frame need a repair?
Call first and describe your problem. Most problems can be fixed over the phone.

If a repair is needed, then send frame in for free inspection.

Bigeframe
409 Bonnawood Dr.
Hermitage, TN 37076

Place cord behind screen. Package screen well and include shipping insurance.

If you have a wooden overlay, do not ship wooden overlay together with frame.

 

After warranty or not covered warranty repair fees

Inspection: Free
Repair service fee: $99
Parts: requires inspection to determine parts needed.
Labor fee: $30
Return Shipping: $29 to $79

 

During warranty repair fees

Inspection: Free
Repair service fee: $0 (if damage is covered by warranty)
Parts: requires inspection to determine parts needed. $0 (if damage is covered by warranty)
Labor fee: $0 (if damage is covered by warranty)
Return Shipping: $29 to $79 (warranty work requires customer to pay for shipping)

 

Return Policy

Satisfaction Guarantee: if you are not satisfied with your frame you may return it for a refund or exchange within 5 days of receiving frame. Please call or email first for diagnosis. This offer is only valid if the unit is returned in perfect like new condition within 5 days of delivery date. All returns up to 10 days after this period are subject to an 18% restocking fee. All sales are final after 15 days. Certain modifications fees, shipping costs, and accessories will not be refunded. These exceptions include engraved plaques, all shipping costs, and custom work. Please allow up to 3 weeks for a return check to be sent.
Example: If your purchase was for one digital picture frame at $499.00, and you returned it after the 5 day grace period and before the 15 day restocking period, you would get a return of $409.18. If your unit is returned in bad condition due to your neglect, no refund will be awarded. Please do not scratch the screens when repackaging. Place cords to the back of screen when boxing.

Please insure and send returns to:

Bigeframe RMA (invoice #)
409 Bonnawood Dr.
Hermitage, TN 37076

Remember to include your Invoice or serial number. Call if you don't have one. If you have any questions or problems Please call 615-750-5972. Thank you!

 

 

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