Digital picture frames by bigeframe

FAQ (Frequent Questions)


For more technical help. Click Tech FAQ here

Looking for PDF instructionsClick here


1. Is A USB thumb drive required to use this frame?

Yes. or you can now use an SD card on all models. Your digital frame plays the images or videos located on the USB drive that is plugged in.
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2. Can I see the instructions?

Bigeframe HD 1080p USB  instructions ,
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3. How many photos can play in a slide show?

Up to 2,000 single images per photo slide show. If you convert your images to video, you can get well over 20,000 images to play in a repeating slide show.
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 4. How do I take a picture or movie?

Set your camera to 1080p or HD if you can. Use a digital camera or download images from the internet.
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5. Do you have a store in my town?

No. We have one location. Our home shop is located in Hermitage, a suburb of Nashville, TN.

6. Who else makes large digital picture frames in the USA?

If you find a better manufacturer or supplier please let us know. Bigeframe will make every effort to offer the best price and service. Smaller frames on Amazon Link: Click Here!

7. Do your frames come with stands?

Our frames will sit flat on a table by themselves using the fold out leg.
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8. Who makes bigeframe models?

We do, from our shop in Nashville, TN.

9. How long have you been in business?

Bigeframe was started in 2002.

10. Do your frames have speakers?

Yes,  If you want to hook the frame up to a larger sound system , there is an audio port in the back of the 22-27 inch models.

11. Do you have a WiFi frame?

No, We have sold out of the WiFi upgrade option. May get more early next year.

12. Can I play pictures and video?

Yes, our digital frames are capable of playing images and video...
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13. Do your frames come with USB drives?

They come with 1 USB port on the top or left side. They ...
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14. Do you have a battery powered frame?

No. Sorry. If you need a battery we recommend getting one on Amazon. You will...
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15. Do you rent frames?

No. Sorry.

16. Can I autostart my pics or videos?

Yes. Our USB digital frames can autoplay either video or images...
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17. I want my frame to look more traditional.

Not a problem. We sell wooden picture frame overlays for all our models....
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18. How thick are the frames?

22,24, and 27 inch models are 2 inches from front to back. 32 inch models are 3.5 inches from front to back.

19. What is the life span of the frame?

3-5 years if kept from power surges and the elements. The new LED backlight models are rated at 50,000 hours. The frames come with a 1 year warranty. Additional warranty is available 

20. Can I hide the USB memory stick?

The best way to hide the USB is to get a snap on wood frame overlay. The USB ....
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21. Do you sell smaller or larger frames?

The 22 inch screen size is our smallest and the 32 inch digital frame is now our largest. If you need smaller digital frames please visit our affiliate partner. Amazon Link: Click Here!

22. What color frames do you have?

Gloss black is our only color. If you need a different color you may want to purchase a wooden picture frame snap on overlay.

23. Can you make a custom enclosure?

No. You may want to hire a contractor in your area and give them your project details. Be sure to...
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24. Is there a warranty?

Yes, a standard 1 year warranty is included on our basic frames with an option to upgrade for a total 3 Year Limited Warranty. The LCD's we use are new. During the warranty period you pay only the cost of shipping during any parts failure. We cover parts and labor. After warranty repair is available for a fee, plus parts, labor, and shipping charges. You can view our standard warranty here. [warranty PDF]

25. Is there a satisfaction guarantee?

Yes. You can view our guarantee here. [warranty PDF].

26. Can you modify your frames?

Yes, we can make minor changes. Please call with your request and we'll let you know. some requests include longer power cords and ceiling hanging clips.

27. Is PowerPoint supported?

Our digital frames will not run PowerPoint directly.You will need to create separate images or a video of your presentation.If your PowerPoint presentation is made of slides only, you can use PowerPoint to export the slides into .jpg images. Use Save As. Advanced Put the images onto a USB then into the digital picture frame. If your PowerPoint presentation contains animations and other timed effects, then you can preserve the presentation by changing it into a video. Your PowerPoint program can do it (Click Here!). Once you have the video saved as an Mpeg4 then you can play it on our frames.  

28. What type of USB is recommended?

Kingston, HP, or PNY is recommended.Delete all files that are not images, video , or music.Other file types will cause screen to freeze image or reset. 

29. Are the frames easy to hang on the wall?

Yes, Each frame will come with a flat wall hanging bracket mount and drywall screws. Instructions are included. Each frame now comes with a built in VESA screw pattern if you plan to use a different mount.  Our track mount attaches to the top 2 Vesa screws in the back and can be removed if you have a different mount.  

30. What is the time between each picture during the slide show?

The standard USB SD  model has times of : 
3, 7, 10, or 30 seconds.
(press OSD button while one of your images is showing to get this menu) OSD button is above the photo button on some remotesPress up and Down Arrows to go to the time you need. If you need more options please try to convert your images into a video slide show. Read number 3 above for our recommendation.